Kitchen Solvers
The Challenge
Kitchen Solvers had outgrown their existing CRM. As the network doubled in size, they needed a platform that could scale with them — supporting customer service, workflow optimization, and new franchisee onboarding without adding complexity. Consistency across 42 locations meant everyone needed to be on the same system.
How ServiceMinder Helped
ServiceMinder provided contact management, email campaigns, proposal creation, appointment scheduling, and project management in one place. As Kitchen Solvers grew from 20 to 42 locations, the platform scaled alongside them — giving franchisees the tools to operate independently while giving leadership clarity across the full network.
The Results
- Grew from 20 to 42 locations (+22 locations) during the partnership
- Streamlined workflows and customer service across the network
- 3-year partnership and counting
“From day one, I have been amazed at the helpfulness of the client success and development teams.”
— Joanne DuCharme, Onboarding Specialist
“They listen to our workflow needs and deliver quick turnaround on additional feature requests.”
— Joanne DuCharme, Onboarding Specialist
"I cannot say enough great things about the timeliness and support of the ServiceMinder team."