FAQ
Questions we hear most
Everything you need to know about ServiceMinder, from pricing and onboarding to integrations and support.
Platform
What is ServiceMinder?
ServiceMinder is an all-in-one franchise operating platform built for home services brands. It manages the full lifecycle from lead capture and scheduling through proposals, invoicing, payments, and royalty reporting — across every franchisee location from a single system.
What makes ServiceMinder different from other field service software?
Unlike generic field service tools, ServiceMinder was purpose-built for franchisors and franchisees. It includes built-in royalty reporting, brand-level dashboards, franchise-wide campaign tracking, and a single platform that scales from one location to hundreds, with no per-user fees.
Is there a mobile app?
Yes. ServiceMinder offers native iOS and Android apps so technicians and field reps can manage their schedules, capture signatures, collect payments, and update job statuses from anywhere. Learn more on our Mobile App page.
What integrations do you support?
ServiceMinder integrates with 50+ tools including QuickBooks, CallRail, Zubie, Listen360, Birdeye, and more. Plus an Open API for custom integrations. See all integrations on our Integrations page.
Pricing
How much does ServiceMinder cost?
ServiceMinder is based on a per month per location basis with unlimited users. See the full breakdown on our Pricing page.
Do you charge per user?
No. Every location gets unlimited users at no extra cost. Add technicians, dispatchers, and office staff without increasing your monthly bill.
Is there a free trial?
We don't offer a self-serve free trial. Instead, we provide personalized demos so you can see the platform configured for your specific brand and workflow. Book a 20-minute demo to get started.
Onboarding
How long does onboarding take?
A typical onboarding takes about 3 months from kickoff to full rollout. Our team handles configuration, data migration, and training so your brand is set up for long-term success, not just a quick launch.
Do you help with data migration?
Yes. We have migrated data from over 50 different platforms. Our onboarding team handles the heavy lifting so your historical customer, job, and financial data carries over cleanly.
How are franchisees trained?
Franchisees go through 4 structured training sessions covering day-to-day operations, scheduling, proposals, invoicing, and reporting. We also provide on-demand resources and ongoing support after launch.
Support & Company
What kind of support do you offer?
Every ServiceMinder customer gets access to our dedicated support team via phone, email, and in-app chat. We also provide a knowledge base, video tutorials, and regular webinars. Enterprise brands receive a named account manager.
How long has ServiceMinder been around?
ServiceMinder was founded in 2012 and has been serving the franchise home services industry for 14+ years. We support 55+ brands and 2,300+ franchisee locations, and have been named a Top Franchise Supplier 6x by Entrepreneur Media.
Still have questions?
Our team is happy to walk you through the platform and answer anything specific to your brand. Book a quick call. No pressure, no pitch deck.
Book a Demo